Energy Assistance Eligibility Changes
The DOA has created an online application portal for customers to submit Home Energy Plus Applications. The online application portal can be found at https://energybenefit.wi.gov. Customers can access the online application via computers and mobile devices. Customers need an email address and their Social Security Number in order to complete an online application. Customers will initially be sent a 6-digit passcode to their email address in order to start the application. Once a customer submits their online application, the application is sent to the HE+ System to be processed by WHEAP workers. WHEAP workers from the customer’s county/tribe will complete the application in the HE+ System.
In response to the COVID-19 crisis, the Department of Administration (DOA) has adjusted the eligibility requirements for residents who are seeking heating and electric assistance through the Wisconsin Home Energy Assistance Program (WHEAP).
Eligibility will now be based on the household's previous month of income, rather than the former requirement of the previous three months of income. This move was made to ensure those who are recently affected by the COVID-19 response are able to receive assistance quickly.
Please contact the Economic Support Division of Manitowoc County Human Services Department at (920) 683-4300. Deadline to apply has also been extended to September 1, 2020.
FRONT OFFICE CLOSURE - 7/27/2020
MPU has made the difficult decision to close the front office to customers starting Tuesday, July 27, 2020. The office will be closed until futher notice except for those contractors / vendors with appointments.
Our Customer Service Representatives are still available to assist you at 920-683-4600 or by email at .
MPU also offers many remote payment options including:
- Mail: PO Box 41, Manitowoc WI 54221-0041
- Phone: 1-877-653-0380, you will need your customer and account number
- Online Customer Portal: www.mpu.org - Click on ‘Access My Account’
- Depository Drop Box: located in the parking lot at 1303 S. 8th Street.