In December 2020, the Public Service Commission of Wisconsin (PSCW) approved MPU's request to transition to bi-monthly water meter reading for small-use water customers (those with meters sized between 5/8"-1"). This request was made to help offset costs to the water utility for meter reading as the electric meters are no longer manually read due to the conversion to electric AMI meters. To learn more about this change, please click here.
A local Manitowoc business received an email (shown below) as well as two phone calls from a person demanding the business make an “express payment” at Kwik Trip or Wal-Mart, or the power would be “disconnected in ten minutes”. MPU would like to remind customers that we NEVER will request payment at a gas station or retail store. Some scammers also request a pre-paid credit card or reloadable charge card to avoid disconnection; again, MPU would NEVER request this type of payment. If you ever have any questions regarding your account, please call our customer service department at 920-683-4600. Click here to see a copy of the email.
FRONT OFFICE CLOSURE - 7/27/2020
MPU has made the difficult decision to close the front office to customers starting Tuesday, July 27, 2020. The office will be closed until futher notice except for those contractors / vendors with appointments.
Our Customer Service Representatives are still available to assist you at 920-683-4600 or by email at .
MPU also offers many remote payment options including:
- Mail: PO Box 41, Manitowoc WI 54221-0041
- Phone: 1-877-653-0380, you will need your customer and account number
- Online Customer Portal: www.mpu.org - Click on ‘Access My Account’
- Depository Drop Box: located in the parking lot at 1303 S. 8th Street.
Energy Assistance 2020-2021 Program
The DOA has announced the new income limits for the 2020-2021 program which started on October 1. The DOA also has created an online application portal for customers located at energybenefit.wi.gov. Customers can access the online application via computers and mobile devices.
Please contact the Economic Support Division of Manitowoc County Human Services Department at (920) 683-4300. Deadline to apply is May 15, 2021.