MPU is continually working to implement customer-focused strategic initiatives that create efficiencies. One of our top initiatives is converting our water meter reading technology. Instead of your water meter communicating its reading to a touchpad on the outside of your home requiring staff to physically walk to each house, the encoder receiver transmitter (ERT) transmits the water meter reading to our reading device as we drive by. While this technology is new to MPU, it has existed for many years and will allow MPU to read the water meter every month alleviating estimated bills every other month.
Because water meters are inside homes and businesses, customer service staff are busy calling customers to setup appointments for our meter staff to come install an ERT. If you receive a voicemail requesting an appointment, it’s really us! The installation will simply require access to your water meter and 10 minutes of your time. Thank you for partnering with us during this technology upgrade.