Manitowoc Public Utilities gets a lot of questions from the communities we serve. So we thought we'd help out by offering answers to some of our most frequently asked questions. Choose a topic, and find your question and answer.
About MPU
What are your office hours and location?
We have one office with customer service personnel. The address is 1303 S. 8th Street. The office hours are 8:00 to 4:30 Monday through Friday. The office is closed for the following holidays: New Year's Day, Friday before Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
Where can I get more information about MPU's facilities?
Find information about our electric, water and fiber facilities right here on our website. To learn more, you can call our main number at 920-683-4600. Then listen for instructions to contact the Engineering Department.
Billing & Payments
How do I obtain information on conserving and lowering my monthly utility bill?
Click here for information on conservation for both electric and water.
How do I read my MPU Bill?
Follow this link to read your MPU Bill.
I just received a delinquency notice. What now?
You should call our Customer Service personnel at phone number 920-683-4600.
I'm interested in budget billing. Can you tell me about it?
Learn more about our billing and payment options right here, or contact our customer service personnel at 920-683-4600.
What do I need to do if I have multiple accounts with MPU?
Good Question! There are many customers with multiple accounts.
You can create a single login to manage all the different accounts you have with MPU using the Customer Portal on our website. Click 'Register Now' from the home page. Then select Add Account from the Accounts menu option as many times as needed.
What payment methods do you accept? Where can I drop off my payment?
MPU makes paying your bill easy and convenient. Choose the method that's best for you:
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Return envelope
A return envelope is sent with your bill. Simply include your bill payment stub with your check or money order, and send it back to us. If the return envelope is missing, send your payment to Manitowoc Public Utilities, PO Box 41, Manitowoc, WI 54221-0041.
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Online credit card payment
You may pay with your credit / debit card using a smartphone, computer or tablet by visiting mpu.org. Card payments may also be made at the MPU main office at 1303 S. 8th Street using the payment kiosk located in the lobby. VISA, Master Card, American Express and Discover cards are accepted. You'll need your 6 digit customer and 6 digit account number and there is a $3.85 convenience fee to use this service. Click HERE to pay via credit card.
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Check or cash
At our general office at 1303 S. 8th St. We ask that you bring your bill with you when you come in but it is not a requirement.
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Check or cash
At City Hall at 900 Quay St. You'll need to have your bill with you to pay at City Hall.
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After-hours drop box
In our front parking lot by our main office building at 1303 S. 8th St. Please include your bill payment stub with your payment.
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Easy Pay
This will allow us to take your payment out of your bank account monthly on the due date via ACH transfer. Click HERE to get the instructions and form for you to sign up for Easy Pay.
Other methods of online payment may be offered through your bank. Contact your bank for information on services they provide.
Where do I look to find out the current utility rates?
Click HERE for information on electric rates and tariff sheets; click HERE for water rates and tariff sheets.
Who do I talk to about billing questions or my account balance?
You can call our Customer Service personnel at phone number 920-683-4600.
Who can make my payment at the general office?
Anyone may drop off a payment on your account, however, due to Wisconsin Act 25, MPU personnel cannot disclose any information about an account, including account balance, to persons not listed on an account. Act 25 provides that Customer Information must be protected from disclosure. Customer information may not be released by MPU to any person without the customer’s consent. Customer information includes the following: Name, Address, Phone Number, Social Security Number, Payment History, Consumption/usage data, and Billing information (including past due amounts). MPU personnel have been instructed to not disclose any of this information without written authorization from the customer. A copy of this authorization form can be found at Customer Consent Form.
Who should I contact about the letter I just received requesting a deposit?
You should call our Customer Service personnel at phone number 920-683-4600.
General
Where can I get more information about backflow prevention?
You should contact our Customer Service personnel at 920-683-4600.
Where can I get more information about my drinking water?
You should contact our Water Department personnel at 920-683-4600.
Who should I contact before I do any digging in my yard?
You should call Diggers Hotline at (800) 242-8511.
What should I do if I am on electric powered life support equipment?
MPU urges these customers to post notification stickers on the front door and windows of the residence to alert utility personnel in the event electricity needs to be turned off. If you are on oxygen, this is critical to ensure the safety of emergency response personnel in the event of a fire or other emergency.
Service Questions
I have an emergency. What number do I call?
Emergencies/Outages
Electric: 920-683-4622
Water: 920-683-4633
Who do I contact when I need to start or stop service?
To stop service, you should call our Customer Service personnel at 920-683-4600.
To start service, you'll need to fill out and submit the Start Service form, available on our website.
Are you a business? Click here.