In December 2020, the Public Service Commission of Wisconsin (PSCW) approved MPU's request to transition to bi-monthly water meter reading for small-use water customers (those with meters sized between 5/8"-1"). This request was made to help offset costs to the water utility for meter reading as the electric meters are no longer manually read due to the conversion to electric AMI meters. Several utilities across the state read water meters on schedules other than monthly as allowed by the PSCW.
In order to minimize the billing impacts of this change, MPU will be estimating water consumption in the months meters are not read by the following methods:
- Usage estimated as the same time last year, if the customer has been at the location for at least 1 year. If not,
- Usage based on an average of the previous 6 months if a customer has been at the location for at least 6 months. If not,
- usage based on the customer's last bill or, if it is a new customer, the usage will be set to 1 unit.
Customers will see a true-up on their following bill with the actual meter reading for the two month period adjusted by what was estimated. Since sewer charges are based on water consumption, the true-up will account for both water and sewer charges. MPU's water meters continually track consumption. When the meter is read, the billing system looks at the last reading to calculate volumes used. If the estimate was too high, you will see a reduced bill or credit, depending on the actual volumes used compared to what has been billed. If the estimate is too low, you will see a higher bill. In either instance, your account will be trued-up every other month.
Note - One unit of water (1 CCF) equates to 100 cubic feet or 748 gallons.