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Billing & Collections

Manitowoc Public Utilities is regulated by the Public Service Commission of Wisconsin (PSCW).  As a regulated entity, our billing and collection policies are set by the PSCW and applied consistently to all customers.  Learn more about our billing and collection policies here!

Contact Us

Manitowoc Public Utilities takes great pride in providing exceptional customer service. If you have any comments or suggestions on how we can improve this website or how MPU can serve you better, please contact us by using the form below, by calling our customer service team at (920) 683 – 4600.  You can also visit our office located at 1303 S 8th Street, Monday through Friday during our office hours.

Energy Assistance

MPU is dedicated to providing customer-focused utility services. These sources of information can help you learn more about available residential electric programs.


Manitowoc Public Utilities gets a lot of questions from the communities we serve. So we thought we'd help out by offering answers to some of our most frequently asked questions. Choose a topic, and find your question and answer.

Hours & Locations

The MPU business office is open 8 a.m to 4:30 p.m. Monday through Friday for customers.  *UPDATE* - To protect you and the people in our office building, please do not enter if you, or someone you are with, has a cough, shortness of breath, fever, or a known exposure to someone diagnosed with COVID-19. For all customer(s) and guest(s) that are not two (2) weeks past being fully vaccinated, face masks are required. The office is closed for the following holidays: New Year's Day, Friday before Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.  

Report an Outage

If you are experiencing a power outage or need immediate assistance from MPU, please contact us at the number listed below.

Water Bi-Monthly Billing

In December 2020, the Public Service Commission of Wisconsin (PSCW) approved MPU's request to transition to bi-monthly water meter reading for small-use water customers (those with meters sized between 5/8"-1").  This request was made to help offset costs to the water utility for meter reading as the electric meters are no longer manually read due to the conversion to electric AMI meters. Several utilities across the state read water meters on schedules other than monthly as allowed by the PSCW.

Weatherization Assistance Program

The State of Wisconsin’s Weatherization Assistance Program (Weatherization) helps homeowners and renters reduce energy consumption while increasing the comfort of their homes and lowering utility bills. If you have qualified for the Wisconsin Home Energy Assistance Program (WHEAP) within the past year you may also be eligible to receive Weatherization services. Weatherization services are provided at no cost to qualifying households. The services offered vary with each home depending on factors such as when the home was built and its condition.

Wisconsin Relay Service

Wisconsin Relay Service is a free service that offers full telephone accessibility to people who are deaf, hard-of-hearing, deaf-blind, and speech-disabled.  Individuals may contact MPU by using the Wisconsin Telephone Relay Service if they have a TTY (text telephone).  A person who is deaf, hard-of-hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to a Communications Assistant (CA), who then reads the typed conversation to a hearing person. The CA relays the hearing person's spoken words by typing them back to the TTY user.  Dial 711 or 1-800-947-3529 to reach the Relay Service.