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Billing & Collections

Manitowoc Public Utilities is regulated by the Public Service Commission of Wisconsin (PSCW).  As a regulated entity, our billing and collection policies are set by the PSCW and applied consistently to all customers.  Learn more here!

Contact Us

Manitowoc Public Utilities takes great pride in providing exceptional customer service. If you have any comments or suggestions on how we can improve this website or how MPU can serve you better, please contact us by using the form below, by calling our customer service team at (920) 683 – 4600, or by stopping into our office located at 1303 S 8th Street, Monday through Friday during our office hours.

Energy Assistance

MPU is dedicated to providing customer-focused utility services. These sources of information can help you learn more about available residential electric programs.

FAQ

Manitowoc Public Utilities gets a lot of questions from the communities we serve. So we thought we'd help out by offering answers to some of our most frequently asked questions. Choose a topic, and find your question and answer.

Hours & Locations

The MPU business office is open 8 a.m to 4:30 p.m. Monday through Friday for customers.  The office is closed for the following holidays: New Year's Day, Friday before Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.  

Report an Outage

If you are experiencing a power outage or need immediate assistance from MPU, please contact us at the number listed below.

Weatherization Assistance Program

The State of Wisconsin’s Weatherization Assistance Program (Weatherization) helps homeowners and renters reduce energy consumption while increasing the comfort of their homes and lowering utility bills. If you or your household has qualified for the Wisconsin Home Energy Assistance Program (WHEAP) within the past year you may also be eligible to receive Weatherization services. Weatherization services, provided at no cost for qualifying households, differ with each home depending on various factors, for example when the home was built and its condition.