Do you accept credit cards?
Yes - via our website. Mouse over the Cust Serv main menu item -- then select the Billing and Payments sub-menu item. On the Billing and Payments page, you will find the link for making an on-line payment. There are bank fees involved, so please read carefully. As an alternative you may want to consider the Easy Pay automatic payment plan thru your checking or savings account. There is no charge for the automatic payment plan.
Does MPU still pick up old appliances?
No
Does MPU trim trees around power lines?
Absolutely! Homeowners should never attempt to trim trees near electrical lines. Doing so could put your life in danger, and possibly those around you as well. Manitowoc Public Utilities has a four year cycle in which every electric line in the city is checked for adequate line clearance. This year we will focus on Manitowoc's northwest side. But we will check other areas also. Just give us a call at 920-686-4326, or send us an e-mail, if you have a concern about tree trimming. There is no charge for this service.
What happens to my bill if I go on a budget?
Budget billing is available to customers who are in good standing. A budget bill offers the customer the convenience of having a bill for the same amount each month. Upon the 12th month of the budget billing cycle, the bill sent out is to even the account again prior to the next budget year. Budgets are reviewed every 6 months to minimize the amount of over/under billing to the budget that has occurred. Budget billing is not a discount as each month the amount actually used for utilities is still printed on the bill.
Why can’t I pick my due date?
Each business day, customer accounts are read throughout the city. Over the course of a one month period of time, each account is read. As these accounts are read, approximately 1100 bills are sent out each business day. Due dates are generated after the accounts are read and happen within a few calendar dates each month.
Can I get my bill on-line?
Yes, we do have test program that is available if the customer is also willing to sign up for the auto pay program.
How much credit do I get for watering my lawn?
MPU has a program called sprinkling forgiveness. Each year in the month of April, actual meter readings are gotten from each residential account. With this information a winter average is established for the months of May thru October. During these months, the customer will pay for the actual water consumed but will only pay a maximum of the winter average for the unit charge for sewer. If there are additional questions about the winter average, please contact the customer service department at MPU.
Why is there tax on my bill?
The utility is required to collect tax on the month during the non- heating season. There is tax based on the electrical charges only. Customers do not pay tax on water related items.
Do I need to come in the office to tell you about a change of service?
No. Customers may call during normal business hours, 8 a.m. to 4:30 p.m. to the customer service department to handle this type of a transaction. If there is additional information or identification required, customer service may ask you to stop in to establish utility service.
Why was a disconnect notice sent out to my landlord?
Landlord are notified as they have a vested interest in the property as well as if the water and sewer remains unpaid, the past due may be applied to their tax bill in the form of a special assessment.
My street light is out, why hasn’t anyone fixed it yet?
There are numerous street lights throughout the city that Manitowoc Public Utilities maintains. We appreciate the fact that our customers calling us with this information as it we are unable to notice all of the potential problems. Typically within 3 business days, repairs are made.
